Refunds and cancellations

Cancelling an order

• You can cancel free of charge any time before the order is packed. Message us on WhatsApp at +91 95200 24449 with your order number. Packing starts on the morning of delivery.
• Once the order is out for delivery it cannot be cancelled, because the plants have already been potted, packed and handed to a rider.

Damaged or wrong on arrival

Check the plants when they arrive. If anything is broken, wilted, wrong, or missing, send us a photo on WhatsApp within 24 hours of delivery. We replace it on the next delivery run or refund it, whichever you prefer.

15-day plant replacement

If a plant dies within 15 days of delivery while cared for as described on its product page, we replace it once, free of charge. Send us a photo and your order number. The replacement is the same plant in the same size, subject to stock. This covers plants only, not pots, soil or accessories, and does not cover plants left without water, kept in the wrong light, or damaged by pets.

Pots, soil and accessories

Unused pots, soil and accessories in their original packing can be returned within 7 days. Tell us on WhatsApp and we collect them on our next delivery in your area. The delivery charge, if any, is not refunded on returns.

How refunds are paid

Refunds go back to the payment method you used. They usually appear within 5 to 7 working days depending on your bank. We do not refund in cash.

Bulk orders

Bulk and corporate orders follow the terms agreed on their quotation.